Customer Satisfaction

Over 98% Customer Satisfaction. Compiled by an independent consultant*, PJB Solutions’ latest results compiled in October 2012 show continued great performance.

Satisfaction Scores: Overall

Overall Satisfaction

Over 98% of clients are satisfied,

96% would use PJB Solutions again, and

97% would recommend PJB Solutions to others.

 

 

Satisfaction Scores for workmen's performance, PJB Bridgwater, Somerset

Tradesmen Performance

When asked questions about the actual work:

  • do a good job,
  • value for money;
  • the finish of the work
  • courteousy and appearance.

Again the responses are overwhelmingly positive,  with courtesy and appearance scoring a phenomenal 100%.

Satisfaction Scores Administration and Management

Admin and Management Satisfaction

With regards to administration:

  • understood the client’s needs,
  • service was timely,
  • kept them informed
  • workmen turned up as expected,
  • quote and invoices were clear


Responses were very positive with all measures scoring between 96% and 98%

*Linemere Consultants Ltd